Thank you for shopping at ‘https://apsaraaruna.com‘. We strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy outlined below:
- Refund Eligibility: a. We offer refunds for products purchased directly from ‘https://apsaraaruna.com‘. b. To be eligible for a refund, you must request it within 14 days of the purchase date. c. The product must be unused, in the same condition as received, and in its original packaging.
- Return Process: a. To initiate a return and request a refund, please contact our customer support team at [email protected] with your order details and reason for the return. b. Our customer support team will guide you through the return process and provide you with the necessary instructions.
- Non-Refundable Items: a. Certain products may be exempt from being returned and refunded due to their nature (e.g., digital downloads or services). These items will be clearly marked as non-refundable on the product page.
- Refund Processing: a. Once we receive your returned item, we will inspect it and notify you of the status of your refund. b. If your refund is approved, it will be processed within 14 business days, and a credit will be automatically applied to your original method of payment. c. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
- Shipping Costs: a. Shipping costs incurred for returning the product are non-refundable. b. If you receive a refund, the original shipping cost will be deducted from your refund amount, unless the return is due to our error or a defective product.
- Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving the product. b. We may request photographic evidence or other documentation to assess the damage or defect. c. If the item is confirmed to be damaged or defective, we will provide a replacement or initiate a refund at our discretion, including any shipping costs incurred.
- Changes to the Refund and Returns Policy: a. We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact hello[at]apsaraaruna.com